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Shipping. Returns. Refund.

Last updated January 1, 2024
 

Shipping Policy

  • Order Processing and Dispatch: Orders are processed within 3-5 business days if the book is in stock. For any delays, customers will be notified and given options.

  • Shipping Methods: We offer standard and expedited shipping. Costs vary based on method and destination.

  • Delivery Timeframe: Delivery times depend on the shipping method and location. Customers are informed about any delays.

  • Order Tracking: A tracking number is provided for order status updates.

  • International Shipping: International shipping options are available with costs determined at checkout.

Return Policy

  • Eligibility for Returns: Returns are accepted for unopened items within 14 days of purchase. Customers cover the return expenses.

  • Initiating a Return: To start the return process, contact our customer service.

  • Return Instructions: Detailed instructions are provided upon return approval.

  • Return Shipping: The customer is responsible for return shipping costs, except in cases of error by HFC Publishers LLC.

  • Refund Processing: Refunds for returned items are processed within 30 business days.

Refund Policy

  • Conditions for Refunds: Refunds are issued for eligible returns, cancellations before shipping, and product unavailability.

  • Non-Refundable Items: Certain items are non-refundable, as listed in our Return Policy.

  • Notification of Refund: Customers are informed via email once the refund is processed.

  • Refund Inquiries: For refund-related questions, contact our customer service team.

Policy Updates

  • HFC Publishers LLC reserves the right to update this policy. Continued use of our services after changes implies acceptance of the new terms.

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